Services

FDC offers full DBS/DBSi Support Services. The support team’s main focus is to provide  top quality service levels at a price point that allows dealers the flexibility to decide how best to utilize their resources.  . In order to accomplish this goal, a key objective is to drive reduction in call volume and determine where change needs to take place (i.e., procedural improvements or software fixes). A primary focus is in permanently resolving issues that are not readily identifiable to your key users while providing workarounds to address day to day business demands. Our goal is to ensure and provide software stability which in turn allows you to focus on your business operations.

Boasting a staff that possesses over 800 years of experience directly within the CAT marketplace, FDC’s team supplies an unparalleled depth of knowledge relating to CAT systems and dealer business processes. FDC focuses on a customized dealer experience with software fixes and enhancements performed on each dealer’s individual environment(s), ensuring that solutions are tailor made for each dealer.

Offering 24/7 Support, FDC’s Support Services cover the breadth of DBS/DBSi including:

• “Core” DBS/DBSi
• Dealer Modified Code
• CAT Interfaces
• FDC DBS/DBSi Products
• DICE Team Projects

FDC’s unique knowledge and collective skill set has resulted in an unmatched ability to provide interfacing options between DBS/DBSi and third party software. With a myopic focus on the CAT marketplace, FDC has been tapped by dealers around the world to make certain that choices made to enhance dealer operations are not limited by technical constraints.

Recent interface and integration work has been successfully completed for the following platforms:

ERP

• SAP
• PFW
  
  

Finance

• CODA
  • Upgrades to V11 & V12
• SAP

Warehouse Management System (WMS)

• Tecsys

Customer Relationship Management (CRM)

• SAP
• Microsoft
• Salesforce.com

Service

• MSI

Human Resources (HR)

• Kronos

FDC’s foundation is built upon filling gaps within CAT dealer business systems though custom development and that function still plays a significant role in our operations today. Regardless of scale or scope, FDC’s experienced team stands ready to perform projects based completely on the specific needs of an individual dealership. Employing a true consultative approach, FDC stands behind all custom development work with a 100% guarantee of satisfaction.

Recent custom development projects include:

• DBS 2.3.4: Establishing a Customer Information Code to signify a customer as Domestic, Foreign, or Governmental
• DBS 2.3.4: Provide ability to calculate outbound freight for shop documents
• DBS 2.3.4: Store number expansion – where store number field is alpha numeric 

FDC Solutions provides an entire host of consulting services to allow CAT dealerships to maximize efficiency and profitability. Our team’s vast knowledge related to CAT dealer environments allows us to come up with solutions in the time it takes others to merely diagnose the shortcomings.  

Recent examples of consulting projects include:

• Two week custom DBS training course
  • Spanning all functional areas of the dealership
• CAT Key Process Indicator (KPI) Review
  • Analyze and review dealership’s reporting of KPI’s to CAT

The process of converting data from your existing system into your new system is no easy task. Converting data is not something you have done—or should do—very often. Selecting a new system is major commitment for your business. When converting your current data into that system, you don’t want to make the wrong move. The more prepared you are, the better your likelihood of success. Therefore, it’s critical to first choose FDC Solutions to help you through the process.
 
FDC Solutions has the experience and talent to help you choose the right system for your business needs. We are extremely proficient in writing custom conversion programs that will make the best use of your data. Our consultants are subject-matter experts in IT strategic planning, system implementation, and business and operational efficiency. Our team will guide you and anticipate roadblocks to help make the transition as smooth as possible. The result of using FDC Solutions for your data conversion will ultimately improve your operational efficiency and directly impact your profit margins. 

We are proud to continue to offer value and additional benefits to dealers. Our services are expanded to now offer DBS/DBSi Batch Support as a result of dealer demand. We remotely monitor your system to ensure batch completes on time and if we find any issues, they are reported to our Support team and relayed to you in a timely manner. Batch support is also available as a feature within our new ERP Support offering or a la carte.
 
Our goal throughout the process is to continue providing you with the best services and the highest service level possible. As always, you can continue to count on 24/7 support from the team at FDC Solutions. Contact FDC today to let us monitor your batch while you concentrate on the business.
 
Options Include:

• Ensure batch schedule starts and  runs through completion
• FDC fixes any dealer registered, nightly batch job that does not run through completion
• Monitor DBS Neps, DBS transmission jobs, CAT  connectivity 24/7
• Address any job abends or long running jobs during the schedule, work with FDC helpdesk to resolve issues
• Verify that the dealer’s batch ends on time and Interactive/ DBS comes up for business on time
• Fix all DBS or Dealer jobs that we can, call Dealer for critical items that FDC is unable to fix
• Assist Dealers with adding and removing jobs from the schedule 
• Monitor DBS Neps, DBS transmission jobs, Cat Connectivity 24/7   

In addition to providing Batch Support Services, FDC has also expanded our offerings to the area of Remote Managed Services. Remote Managed Services is an IT support model based on a proactive approach to help you manage hardware and related functions. Our offerings allow dealers to contract with us for support of their dedicated networks, systems, databases, and select applications residing on the AS/400.

We now provide these services to dealers and provide options to fit that which a dealer wants/needs. Providing outstanding customer service has always been and will continue to be our number-one priority as we move forward with this initiative.
 
Features Include:

• 24×7 / 365 days of the year support and automatic notifications of issues
• Day-to-day operational management and support for your system’s infrastructure so that you can focus more on your core business objectives and less on maintenance
• Ability to monitor operational availability, performance, and back-ups
• Apply and/or make recommendations to PTF’s

Contact us to discuss this offering and let us manage and support your network.