In the world of service management, a "zero-dollar" invoice shouldn't be a hundred-dollar headache. Yet, for many dealerships using DBS/DBSi, providing customers with documentation for 100% warrantable repairs is a manual, time-consuming hurdle.
At FDC Solutions, we understand that transparency is the bedrock of customer trust. That’s why we’ve developed the Customer Warranty Invoice application—a smart enhancement designed to eliminate administrative bottlenecks and get your service records right the first time.
The "$0 Invoice" Problem
Standard DBS/DBSi configurations are built to prevent the automatic generation of customer invoices for warranty segments. While this makes sense for financial liability, it ignores a critical reality: your customers still want the paperwork.
Whether it's for their own maintenance logs, transparency on the scope of work, or future support inquiries, customers expect a formal record—even when they aren't the ones paying the bill.
Without an automated solution, your team faces several challenges.
Manual Rework. Staff must frequently back out or reopen closed work orders to manually modify segments just to produce a $0 copy.
Metric Decay. Reprocessing work orders delays your Last Labor to Invoice metric, slowing down claim submissions and hurting your cash flow.
Customer Friction. Forcing a customer to wait or "remind" you for standard documentation contradicts a "right the first time" service model.
Our Solution: Pre-Flagging for Precision
The Customer Warranty Invoice application allows you to pre-flag specific customer accounts within DBS/DBSi that have a standing requirement for warranty documentation.
Once flagged, the system handles the heavy lifting. You no longer need to worry about manual modifications at the tail end of a job; the documentation is ready when the work is done.
Why It Matters for Your Dealership
| Feature | Operational Impact |
| Automated Document Generation | Eliminates the need for administrative backouts and segment reopens. |
| Improved Cash Flow | Speeds up the journey from "Last Labor" to claim submission by removing workflow bottlenecks. |
| Enhanced Transparency | Instantly satisfies client requirements for service records and warranty coverage details. |
| Staff Productivity | Reallocates valuable administrative hours from "correction tasks" to revenue-generating activities. |
Efficiency at the Push of a Button
Don't let rigid system defaults dictate your service quality. By automating the warranty invoice process, you aren't just saving paper—you're saving time, protecting your metrics, and providing the professional experience your customers expect.
Learn more about the Customer Warranty Invoice application