Parts Estimated Delivery Date

Are your parts counter and backorder personnel struggling to provide accurate estimated delivery dates (EDDs) for parts sourced from Caterpillar facilities, leading to frustrated customers and lost sales?

The Parts Estimated Delivery Date application from FDC Solutions is a powerful enhancement designed to provide instant, reliable estimated delivery dates directly within your DBS/DBSi Display Parts Availability (DSPPCAVL) and Backorder Review screens. This solution empowers your team with the information they need to set clear customer expectations and enhance service efficiency.

The Challenge: Missing Critical Information

Currently, while DBS/DBSi can display parts availability from Caterpillar facilities, there's no native way to view the estimated delivery date directly from the screen. This forces your team to

• Guess Delivery Times, leading to inaccurate promises and dissatisfied customers

• Perform Manual Lookups, wasting valuable time and delaying customer service

• Lose Customer Confidence when delivery expectations are not met

Our Solution: Clarity and Control

The Parts Estimated Delivery Date application provides the missing piece of information, creating a seamless and transparent ordering process.

• Instant Caterpillar EDD Visibility: When users press CF04: CAT Avail from the Display Parts Availability screen (DSPPCAVL), the Caterpillar facilities now instantly display the Estimated Delivery Date.

• Backorder Screen Integration: On the Backorder Review Screen, a new function (CF04-Cat FAC) displays a window screen listing Caterpillar facilities with their Estimated Delivery Dates, ensuring consistent information across critical workflows. 

• User-Defined Lead Days and Cut-off Times: Functionality in the application allows business users to define lead days and cut-off times for each Caterpillar facility. This ensures EDD calculations are precise and align with your dealership's operational realities and existing Smart Sourcing rules.