Advanced Package Tracking and Intelligent Notification with K*Track

K*Track is our comprehensive package tracking and management solution, engineered to provide real-time visibility into the status and location of both inventory and non-inventory items. By combining robust physical tracking with an intelligent, event-based notification system, K*Track creates a seamless, accountable delivery experience for both your internal teams and your customers.

What Sets K*Track Apart?

K*Track is designed to outperform standard tracking tools through superior technology, intelligent search, and deep integration.

• Flexible Technology: K*Track operates on any browser-based device and offers flexible deployment—choose between local server hosting or our SaaS subscription and hosting bundle. Our companion mobile app includes a disconnected mode, ensuring external delivery efficiency regardless of connectivity.
• Intelligent Search: Locate packages instantly using full or partial strings. Search by document number, PO number, tracking code, work order number, or delivery location.

• Seamless Integration: Fully integrated with DBS/DBSi and our v2 warehouse management system, K*Track can also interface with any ERP system to centralize your operations.

End-to-End Tracking & Verification

K*Track provides real-time visibility into the status, location, and history of parts inventory and non-inventory goods (such as laptops, worn cores, and machine attachments).

Versatile Delivery Scenarios

• Route deliveries to branches or customer drop boxes
• Dynamic or ad-hoc deliveries to jobsites
• Internal deliveries to shop bays
• Customer self-serve kiosks and counter-assisted pickups

• Deliveries via connected RF devices or mobile app

Accountability Features

• Signature Capture. Available at kiosks, parts counters (tablets), and jobsites (via the mobile app)
• Image Capture. Available at drop boxes, on-demand, or for shop bay deliveries
• Digital Audit Trail. All signatures and images are stored electronically for easy recall and verification
• Hold To Complete. Pre-order parts for service jobs and track them until the job is ready to begin

Proactive Customer Communication

To ensure your team and customers can set realistic expectations, K*Track features an automated, event-based notification system that uses SMS and email to keep everyone informed.

• Configurable Alerts. Trigger automated updates based on status changes, such as "Order Ready," "Picked Up," or "Delivered."
• Multi-Condition Logic. Notifications can be tailored to specific conditions. For example, a delivery to a specific drop box can trigger an alert to a specific recipient group, ensuring the right people are notified at the right time.
• Targeted Messaging. Keep your entire ecosystem in the loop—including customers, parts counter personnel, expeditors, sales reps, and shop staff.
• Comprehensive Details. Messages include specific order information and carrier tracking links (e.g., UPS, FedEx, DHL), and help you maintain compliance with Caterpillar’s Global Dealer Standards for order status transparency.
• Message Verification. K*Track records a success/failure indicator for every message sent and retains a full history of all communications for easy recall.