For Cat dealers, a promise to a customer is everything. When a service manager schedules a major overhaul for three weeks from now, or a key account places a large future order, they are relying on you to have those parts ready.
But we all know the reality of "phantom inventory." A part shows as "on-hand" in DBS/DBSi, but by the time the customer arrives, it’s already been sold over the counter to someone else. You’re left with an angry customer, an idle technician, and the high cost of emergency sourcing.
It’s Time to Stop the Chaos
The Parts Reservation application from FDC Solutions is designed specifically to give Cat dealers the confidence they’ve been missing to fill orders in full. Here is why it is a game-changer for your team.
A Promise You Can Keep. When you create a reservation, the system doesn't just put a note on the screen—it moves those parts into a Shadow Reservation File. They are removed from your "Available for Sale" quantity, meaning your counter staff can't accidentally sell them. You are quite literally "reserving" that customer’s satisfaction.
Let the System Do the Heavy Lifting. Tired of checking the receiving dock every morning to see if a backordered part for a future job finally arrived? Our Never-Ending Process (NEP) job wakes up on your schedule to do that for you. The moment a part hits the system, the NEP identifies the reservation and secures the stock immediately.
Shop Sales Made Simple. The application isn't just for counter sales. It is fully "Shop Capable," allowing you to tie reservations directly to Work Orders, Segments, Operations, and even specific Employees. When the Need-by Date hits, the reservation converts automatically into a DBS/DBSi shop document, ready for a technician to start work.
Protect Your Bottom Line. By using the Need-by Date (NBD), you can move away from expensive emergency orders. If a job is 90 days out, the system can automatically reserve parts. Plus, with the Reservation Valuation Report, your management team has total visibility into the inventory value tied up in future demand.
The Bottom Line
Backorders and "phantom inventory" are more than just an inconvenience—they are a threat to your dealership’s reputation. The Parts Reservation application from FDC Solutions gives you the tools to stop reacting and start planning.
Ready to transform your parts fulfillment?
Complete the form below and let a member of our team show you how the Parts Reservation application can integrate into your DBS/DBSi environment.