In the dynamic world of heavy equipment, speed and precision are not optional—they are essential. For Caterpillar dealers managing vast inventories and complex delivery networks, outdated systems can quickly become bottlenecks. FDC Solutions addresses this challenge head-on with its integrated Warehouse Management and Order Fulfillment Suite, offering a “second generation” approach to operations.
The true breakthrough for dealers lies in two powerful, purpose-built applications: K*Track (Advanced Package Tracking) and OMC (Order Management Cycle). Together, these tools provide the transparency, accountability, and communication capabilities necessary to modernize the supply chain and enhance the customer experience.
K*Track: Real-Time Visibility and Rock-Solid Accountability
K*Track is far more than a simple package scanner; it is an advanced package tracking application designed specifically for the rigorous environment of a heavy equipment dealership. It provides real-time visibility into the status and precise location of both inventory and non-inventory items, including critical customer orders and core returns.
The Value K*Track Delivers
- Streamlined Deliveries & Pickups. K*Track supports a comprehensive range of delivery scenarios, from route deliveries to branches and customer drop boxes to dynamic jobsite deliveries and internal shop bay pickups. It enables a streamlined experience through customer self-serve kiosks and counter-assisted pickups.
- Unmatched Accountability. To eliminate disputes and improve operational diligence, K*Track features signature capture (at the parts counter, kiosk, or jobsite) and image capture (at customer drop boxes or on demand). All captured signatures and images are stored electronically for easy recall.
- Seamless Integration. Designed to integrate fully with the Caterpillar Dealer Business System (DBS), K*Track allows users to search for packages instantly using document number, work order number, or tracking code. It is also ERP-independent, ensuring maximum flexibility.
- Enhanced Service Readiness. The specialized Hold To Complete feature allows service departments to efficiently pre-order and track all incoming parts for a job, ensuring the job is fully ready to begin before the parts are released.
- Mobile App for Deliveries. The dedicated K*Track mobile app (available for Android and iOS) facilitates external route deliveries. When delivery drivers are in remote areas, the app’s offline mode allows users to continue to pick up and deliver packages when data transmission is unavailable. The collected data is synced to the K*Track server after the app enters an area where data transmission is available again.
- Data Currency. Except when a user perfoms a package delivery within the mobile in offline mode, all data is updated in real time.
OMC: Proactive Communication and Compliance
The Order Management Cycle (OMC) from FDC Solutions is an event-based notification system that transforms how dealers communicate with both internal teams and external customers. By detecting a wide variety of events in the order fulfillment process, OMC automatically triggers notifications, ensuring everyone has realistic and accurate expectations for delivery.
The Value OMC Delivers
- Meet Global Dealer Standards. OMC enables Caterpillar dealers to easily comply with Caterpillar’s Global Dealer Standards for notifying parts.cat.com customers about the status of their orders—a key requirement for customer satisfaction and service efficiency.
Versatile, Event-Driven Alerts.Using a combination of SMS messaging and email, OMC can send specific, targeted notifications to individual or group recipients, including customers, parts counter personnel, sales reps, and shop personnel. Notifications are triggered by critical events. Here are some examples.
- Order ready for pick-up (partial and full)
- Order picked up (partial and full)
- Order delivered (partial and full)
- Specific, Actionable Information. Messages sent by OMC contain specific order details, including carrier tracking information from companies like UPS, FedEx, or DHL, allowing customers and employees to track items without contacting the dealership.
- Improved Efficiency. By proactively communicating order status, OMC reduces inbound calls to the parts counter, freeing up personnel to focus on fulfillment and improving overall service capacity.
The Complete Package
The integration of K*Track and OMC, alongside the advanced WMSv2, creates a closed-loop system that gives Caterpillar dealers the power to manage their distribution systems with greater precision and agility. By moving beyond traditional WMS limits, dealers can ensure superior order fulfillment, higher accountability, and a consistently excellent customer experience.
Ready to learn more?
If your parts warehousing and package tracking processes are ready to take the next step toward operating more efficiently, complete the form below and allow a member of our team to set up a product demo that will show you how the FDC Solutions Warehouse Management and Package Tracking Solution can help your team improve the way you serve your customers.